Eufy’s range of products equips your home with some serious home surveillance capabilities. Designed to monitor both the indoors and outdoors of your property, they can help ward off intruders and keep your home safe. But, what if your Eufy camera goes offline and doesn’t send you motion alerts? Fortunately, this Eufy troubleshooting guide is all you need. With steps to resolve a majority of camera-related issues, this guide will help you ensure constant surveillance.
Unable to add Eufy Camera
You might find trouble adding your camera to the Eufy Account using the App. Fortunately, there are some steps you can try.
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- Check the WiFi network range. If your router is located away from where your camera is, chances are you will face a weak network coverage issue. This gives rise to additional issues with the working of the app like being unable to generate the QR code, etc. You can try moving the camera closer to the router so you don’t face issues with the connectivity. If you have a WIFI extender installed, you can also connect to its network. This simple Most Eufy troubleshooting step can help you add the camera securely.
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- Check the battery level on your camera. Most Eufy cameras do not arrive with a complete charge. You’ll need to charge the batteries to 100% manually. Moreover, if the battery has been in use for a long time, chances are it needs recharging now. Use the USB charging cable that comes in the box to charge the camera battery.
Troubleshooting Eufy Camera Offline Issue
Your Eufy security camera may not connect to your home WiFi for a variety of reasons. But, whenever that happens, you can follow these steps:
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- Ensure that you are using the correct 4G SIM card as per your region. To check if the SIM card you’re using is correct, check the user manual to read the SIM requirements. Check if you have an active data subscription.
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- To reactivate your camera, hold the SYNC button for approximately 2 seconds. The camera can be restarted by pressing the SYNC key 5 times.
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- You can check the SIM Signal Status using your smartphone. If there are no signals, try another location with stronger networks.
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- Check the APN information that you’re using.
If these Eufy troubleshooting tips will help bring your camera online.
Unable to Live Stream on the Eufy App
The live stream function on your Eufy camera works using the WiFi network at your home. If you are unable to view the live video feed, here are some Eufy troubleshooting tips you can try:
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- Check the power status on the Eufy camera. Ensure that it is online. If you find that the camera is on but offline, you can refer to the steps mentioned in the section above to troubleshoot the issue.
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- If you are using the camera outside the original location, check that the SIM is working or not. Regional restrictions on your data plan may cause the camera to go offline and hinder the live feed.
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- Try refreshing the status of your camera by launching the Eufy Security App. Pull down on the home page of the app and see if the camera is working and live streaming the video now.
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- Try removing the camera from the Eufy app and re-add it to the same. Check if this helps you resume access to the live feed.
Eufy and Alexa Not Working Together
Another issue that a majority of people face while accessing their Eufy camera is problems connecting to Alexa. If you are facing the issue, you’re not alone, but you don’t have to keep facing the issue either. Here are some steps you can follow to resolve issues with Eufy and Alexa connectivity:
- Ensure that the Eufy camera and the Alexa device are connected to the same WiFi network. If not, connect both and restart them. Once you have connected the devices, check if they can communicate to each other now.
- Access the Alexa app and remove the Eufy Security Skill from the added skills section. Once that is done, close the app and open the Settings on your smartphone. Here, select App Settings and go to the Alexa app. Head to the storage options and click on the Clear Data option. Now restart your smartphone and re-add the Eufy Security Skill to the Alexa app.
How to reset the Eufy camera?
If you have tried every step in the eufy troubleshooting guide but still facing issues, it may be high time that you reset your eufy camera. Resetting your Eufy camera will help you resolve a range of issues. It will help you get access to a device that’s as good as a new device. If you are looking for information on how to reset Eufy camera, here are some steps you can follow:
For Eufy Indoor and Outdoor Cameras
- Find the Sync button on your Eufy camera. It is usually located at the back of the camera.
- Press and hold the button for about 10 seconds until you hear two beep sounds.
- Once you hear that, release the Sync button and allow some time for the process to complete.
For eufyCams
- Locate the Sync button you see on the top of your Eufy Camera.
- Press and hold the camera for 10 seconds. Release the button now and allow the camera to reboot itself.