Eufy camera offline issues can show up due to numerous reasons. The Eufy camera keeps going offline if there is some glitch on your network or your device itself. These home security cameras are some of the most reliable yet affordable cameras on the market today. When you notice your Eufy offline or unable to come online, you need to run the troubleshooting steps as soon as possible.
If you see your Eufy camera offline, it means that your home security camera is not working in a normal state. You might wonder why your Eufy camera keeps going offline even when there’s a stable WiFi connection at your home. Fortunately, it is very easy to resolve the issue by performing the right yet effective troubleshooting steps on your camera and the network. This post will walk you through the steps to fix the camera offline issue on your own, without the help of a technician.
Why is my Eufy camera offline?
If your camera keeps going offline, you will not be able to access the live video feed of your cameras. Well, there are several reasons why you may experience offline issues on your home security camera. Please look below to find some of the most common causes of this issue;
- The camera has run out of battery
- The battery of your camera was not fully charged
- Eufy camera lost connection with the HomeBase
- WiFi router’s firewall issue
- Eufy application outdated
- Eufy camera requires an update due to outdated software
How to fix the Eufy camera offline issue?
To fix the offline issue on your Eufy camera without any professional help, you need to perform some of the most effective troubleshooting steps on your device. We have put down these steps below with the help of our technical experts.
- Firstly, you should restart your camera if you see the camera keeps going offline.
- Once you reboot your camera, connect it to a WiFi network.
- You can reboot your camera by pressing and holding the power button.
- After that, move your router closer to the camera to make sure both devices maintain an optimal connection.
- Remove the Eufy camera from the app. Go to Settings and then choose your camera.
- Tap Remove Device. After that, re-add your camera to the Eufy app.
- If the issue does not resolve, you can reset your Eufy camera and then reconfigure it using the Eufy app.
- Finally, the Eufy camera offline issue will be resolved.
Final thoughts
This post was all about the Eufy offline issue. We discussed some of the most prominent causes of the camera offline issue. If you notice your camera keeps going offline, do not wait for a technician to come and help you. Simply start performing the troubleshooting steps to fix the offline issue on your Eufy home security camera.
We hope this post helped you learn the causes of the offline issue on your camera and fix it without any hassle. If you still come across any issues with your device, please feel free to reach out to our support team for further assistance.